For subscribers
Shipping, changing your address, pausing or cancelling, and what to do if a package goes missing.
Shipping
Prints go out on the 24th of each month.
Delivery takes 5 to 10 business days in Europe, 7 to 14 in the UK, and 10 to 20 in the US and Canada. Free worldwide shipping is included in your subscription.
Address
If your shipping address needs updating before your package ships, use the “Update My Shipping Address” link in your welcome email.
Can’t find the email? Write to julia@graphitepost.com and I’ll sort it out.
Pause or cancel
You can cancel your Graphite Post subscription at any time through any of these methods:
- Self-service via your Customer Portal (link in every order confirmation email)
- Email me at julia@graphitepost.com
You don’t need to call, and there’s no waiting period. I process every cancellation request within one business day.
You can also pause instead of cancelling. Pausing keeps your spot (and your founding member pricing). You can pause for 1, 2, or 3 months with a single click from your Customer Portal.
If you cancel before the 20th of the month, no shipment will be sent that month and you will not be charged for it. If you cancel on or after the 20th, that month’s envelope will still be sent and charged, and your subscription will end afterward.
Full details are in my Cancellation, Refund & Pause Policy.
If something goes wrong
Lost or missing packages
International shipping from North Macedonia can occasionally experience delays. Any customs duties and import taxes are included in your subscription price. In almost every case nothing is owed at delivery; if a charge does reach you, send me the receipt and I’ll refund it. Here’s what to do:
- Your package travels as stamped letter mail, so there’s no tracking number. I go by time instead. If it hasn’t arrived 21 business days after I tell you it shipped, contact me.
- If a neighbour, building manager or post office is holding it, let me know within 7 days of finding out and I’ll sort out the difference.
- I’ll either reship it at no charge or refund you in full, whichever you prefer. I don’t ask you to prove it was lost.
Damaged items
If your envelope arrives with damaged contents (bent print, torn sticker, water damage, etc.):
- Contact me at julia@graphitepost.com within 14 days of delivery.
- Include 1 or 2 photos showing the damage and your order number.
- I’ll send a free replacement of the damaged item(s) within 5 business days, and you don’t need to return the original.
If the specific print is no longer available, I’ll offer a comparable replacement or a full credit toward your next envelope.
14-day return window
You may return your order within 14 days of delivery for any reason, including a simple change of mind. Email julia@graphitepost.com with your order number to start a return. You’re responsible for the cost of return postage, and the item should come back to me in resaleable condition. I’ll issue a full refund once it arrives.
Full details are in my Cancellation, Refund & Pause Policy.
Buying for someone else?
one payment, nothing to cancel.