Cancellation, Refund & Pause Policy

Last updated: March 2026

We make it as easy to leave as it is to join. No dark patterns, no guilt trips, no hidden hoops. This document explains how cancellation, pausing, refunds, and replacements work at Graphite Post.

A. Cancellation Policy

How to Cancel

You can cancel your Graphite Post subscription at any time through any of these methods:

Self-service via your Customer Portal (link in every order confirmation email)
Email us at julia@graphitepost.com

No phone calls required. No "retention agents." No waiting periods. We process every cancellation request within one business day.

What Happens When You Cancel

Your subscription remains active until the end of your current billing cycle. You will receive any box that has already been charged.
If your next box has not yet been charged, you will not be billed again.
You retain access to your account and order history indefinitely.
If you subscribed at the Founder rate ($7.99/month), please note that this rate is permanently lost upon cancellation. Re-subscribing later will be at the standard rate ($9.99/month).

Before you go — consider a Pause instead. Pausing keeps your spot (and your Founder pricing) while giving you a break. You can pause for 1, 2, or 3 months with a single click from your Customer Portal.

Cancellation Timing & Cut-Off

Billing occurs on your subscription anniversary date each month. To avoid being charged for the next cycle, cancel at least 24 hours before your renewal date. If you cancel after a charge has been processed, you will receive that month's box and your subscription will end afterward.

B. Refund & Replacement Policy

Because each Graphite Post box contains handmade art and limited-edition prints, we cannot accept returns for change of mind. However, we stand fully behind the quality of every item we ship.

Damaged Items

If your box arrives with damaged contents (bent print, torn sticker, water damage, etc.):

Contact us at julia@graphitepost.com within 14 days of delivery.
Include 1–2 photos showing the damage and your order number.
We will send a free replacement of the damaged item(s) within 5 business days — no return of the original required.

If the specific print is no longer available, we'll offer a comparable replacement or a full credit toward your next box.

Lost or Missing Packages

International shipping from North Macedonia can occasionally experience delays. Here's what to do:

If your tracking shows "in transit" for more than 21 business days, contact us.
If tracking shows "delivered" but you didn't receive it, contact us within 7 days of the delivery scan.
We will investigate with the carrier and either reship your box at no charge or issue a full refund — your choice.

Billing Errors & Double Charges

If you believe you were charged incorrectly or billed twice, email us with your order number. We will verify and issue a refund within 3–5 business days via your original payment method. All payments are processed by Lemon Squeezy as our Merchant of Record; refunds appear on your statement as "Lemon Squeezy" or "LS."

What We Don't Refund

Change of mind or "I didn't like this month's art" — each box is a curated surprise.
Boxes already shipped and confirmed delivered without damage.
Subscription months that were fully used before cancellation.

Our Promise

We're a two-person studio. Every print, sticker, and handwritten note is made with care. If something goes wrong, we'll make it right — quickly and without hassle.

Questions? Reach us at julia@graphitepost.com