We make it as easy to leave as it is to join. This document explains how cancellation, pausing, refunds, and replacements work at Graphite Post.
A. Cancellation Policy
How to Cancel
You can cancel your Graphite Post subscription at any time through any of these methods:
- Self-service via your Customer Portal (link in every order confirmation email)
- Email us at julia@graphitepost.com
No phone calls required. No waiting periods. We process every cancellation request within one business day.
What Happens When You Cancel
- Your subscription remains active until the end of your current billing cycle. You will receive any package that has already been charged.
- If your next package has not yet been charged, you will not be billed again.
- You retain access to your account and order history indefinitely.
- If you subscribed at the founding member rate ($7.99/month), please note that this rate is permanently lost upon cancellation. Re-subscribing later will be at the standard rate ($9.99/month).
Pausing keeps your spot (and your founding member pricing) while giving you a break. You can pause for 1, 2, or 3 months with a single click from your Customer Portal.
Cancellation Timing & Cut-Off
If you cancel before the 20th of the month, no shipment will be sent that month and you will not be charged for it. If you cancel on or after the 20th, that month’s package will still be sent and charged, and your subscription will end afterward.
B. Refund & Replacement Policy
Every package comes with a standard 14-day right of return, and we stand fully behind the quality of every item we ship.
14-Day Return Window
You may return your package within 14 days of delivery for any reason, including a simple change of mind. Email julia@graphitepost.com with your order number to start a return. You’re responsible for the cost of return postage, and the item should come back to us in resaleable condition. We’ll issue a full refund once it arrives.
Damaged Items
If your package arrives with damaged contents (bent print, torn sticker, water damage, etc.):
- Contact us at julia@graphitepost.com within 14 days of delivery.
- Include 1 or 2 photos showing the damage and your order number.
- We will send a free replacement of the damaged item(s) within 5 business days. No return of the original is required.
If the specific print is no longer available, we’ll offer a comparable replacement or a full credit toward your next package.
Lost or Missing Packages
International shipping from North Macedonia can occasionally experience delays. Any customs duties and import taxes are included in your subscription price. In almost every case nothing is owed at delivery; if a charge does reach you, send us the receipt and we’ll refund it. Here’s what to do:
- Because your package travels as stamped letter mail, there is no tracking number to check, so we go by time instead. If it hasn’t arrived 21 business days after we tell you it shipped, contact us.
- If a neighbour, building manager or post office is holding it, let us know within 7 days of finding out and we’ll sort out the difference.
- We will either reship your package at no charge or issue a full refund, whichever you choose. We don’t ask you to prove it was lost.
Billing Errors & Double Charges
If you believe you were charged incorrectly or billed twice, email us with your order number. We will verify and issue a refund within 3 to 5 business days via your original payment method. All payments are processed by Gumroad as our Merchant of Record; refunds appear on your statement as “GUMROAD” or “GUMROAD.COM.”
What We Don’t Refund
- Change of mind, or any undamaged package already delivered, once the 14-day return window has passed.
- Subscription months that were fully used before cancellation.
Our Promise
This is a one-person studio. Every print, sticker, and letter is made with care. If something goes wrong, I’ll make it right, quickly and without hassle.
Questions? Reach us at julia@graphitepost.com